SHORT-LET MANAGEMENT · LONDON
We take over the whole operation: listing, pricing, guests, cleaning, linen and turnarounds, and sell the property across every major booking channel plus our own direct site. We're paid a share of what the property earns, in the same month you're paid.
30+
Properties operated
London & Manchester
Where we operate
Superhost
On Airbnb
400+
Guest reviews across our Airbnb listings
Where your property gets listed
Infinity StaysOne calendar, one pricing system, updated everywhere at once. And booking direct with us carries no platform commission at all.
Different owners want different things from the same flat. Pick the one that sounds like you.
You own it. We run it.
We take over the whole operation and you're paid on what the property earns. Best if you want the upside and you're comfortable with month-to-month variation.
How full management works
The same amount, every month.
We lease the property from you and pay a set figure whether it's full or empty. Void weeks and quiet seasons become ours. Best if you'd rather have certainty than upside.
How fixed rent works
Already short-letting. Not happy with it.
We take over an existing short let that's underperforming: soft occupancy, slipping reviews, an agent who's gone quiet. Best if the property's already set up and the problem is who's running it.
How takeovers workLondon is a competitive market with a lot of demand in it. That combination is good news and it's also why the gap between a flat that's actively run and one that's simply listed is so wide here. Three things decide which side yours lands on.
It has to be priced, continuously. London rates move week to week: events, term dates, conferences, the weather. A rate set once and left alone isn't neutral; it's slowly leaving money on the table in the busy weeks and sitting empty in the quiet ones.
The busy weeks have to be caught early. A concert, a conference, a marathon, a bank holiday: the properties that earn well on those dates were priced for them weeks in advance, not on the day. That's the difference between a good month and an ordinary one, and it's almost entirely a question of paying attention.
And the property has to be sold to the right people. A flat near a tourist attraction, a flat in a business district and a flat near a large project or hospital are three different products, even if they look similar inside. Different guests, different lengths of stay, different booking behaviour, different platforms. The listing, the photos, the minimum stay and the channel mix should all follow from which one yours actually is, and most listings are written as though every property is the same one.
None of this is difficult in isolation. All of it, every week, alongside a job, is why most self-managed London flats run well below what they're capable of.
Different platforms bring different guests. Booking.com and Airbnb guests book close to the date, which fills next week's gap. Vrbo guests book further ahead and stay longer, often families, which locks in a season months early. A property on one channel waits for one type of guest. A property on all of them has several ways to fill the same night, and a dip on Airbnb costs it a quiet week, not a quiet quarter.
The one that changes what you keep. A booking through our own direct site carries no platform commission at all. Same guest, same nightly rate, more of it reaching the property. It's the smallest channel and the most profitable one, and most letting agencies simply don't have it.
Not every property goes on every channel. We pick the mix per property and change it when the booking data says to.
1-bed, King’s Cross
£63,587
gross booking revenue, first twelve months
Before: Empty since the last tenant moved out. Unfurnished, unlisted, no reviews, no history. Starting from zero on platforms that reward track record above almost everything else.
Since: Furnished, photographed, listed and run by us from day one. Five stars on every review it has had, and the listing holds Airbnb’s Guest Favourite badge. Live and earning within weeks of the keys.
2-bed, Canary Wharf
Zero
callouts, voids or owner visits
Before: Vacant, with an owner who travels constantly and had already lost months to voids. They wanted a figure they could plan around, and nothing to chase.
Since: We lease the flat directly and pay on the same date every month, nineteen months running, and the figure has only ever moved up. Turnarounds, quiet seasons and every maintenance call so far have been ours. The owner has never sent a plumber and has never visited the property.
2-bed, Maida Vale
+35%
average nightly rate since we took over
Before: Decent reviews, decent occupancy, and nightly rates that hadn’t moved since the listing went up. Nothing was broken. It just wasn’t being priced.
Since: Repriced, relisted and repositioned. Average nightly rate up 35%, review volume up with it, and the account reached Superhost. The property didn’t change. What it earns did.
Figures are gross booking revenue before platform commission and our fee. Past performance for specific properties; yours will differ.
Guests pay. Platform commission comes off. We're paid a share of the revenue the property generates, the same pot you're paid from, in the same month. Our fee moves with what the property earns: a quiet month costs us as much as it costs you. There's no flat monthly charge landing whether the property performed or not.
Running costs come out of the property's revenue, not out of your pocket. Cleaning, linen and consumables are handled and paid from what the property earns, so you're never invoiced for a turnaround and never asked to top anything up.
Setting the property up is separate. Photography, staging, decoration, anything the property needs to be ready: that's discussed and agreed before anything starts, and you'll know the number in advance.
You get a statement every month showing what came in, what came out and what's landing in your account. Nothing on it is a surprise, because nothing gets spent that you haven't already agreed to.
Fifteen minutes. We ask about the property, the building, what you want out of it and what's happened so far. You'll get a straight answer on whether we think it's a fit, including if it isn't.
We look at the actual property against actual comparable London listings and come back with a realistic range and the route we'd recommend: full management, fixed rent or takeover. No cost, no obligation, and you keep it whichever way you go.
Terms agreed in writing. Then photography, listing build, pricing model, channel mix, cleaning and linen set up.
The property goes on every channel at once and starts taking bookings. You get your first statement at the end of that month.
Typically 1 to 7 days from signature to live, depending on what the property needs.
We hold leases on London property ourselves. When a boiler fails on a Sunday or a booking cancels in January, that's our money as well as yours, which is a different relationship to an agency collecting a flat fee regardless.
We take on a small number of properties at a time on purpose. It's the only way the cleaning stays consistent and guests get answered quickly, and those two things are what the ratings are made of.
No. Every property we run is listed across Airbnb, Booking.com, Vrbo, Hotels.com and the wider Expedia Group, Google Vacation Rentals, and our own direct booking site. Different platforms attract different guests booking on different timelines: some book weeks ahead for a family stay, others book two days out. Listing across all of them fills nights that a single channel would leave empty, and it means the property isn't exposed to one platform's ranking or one platform's quiet season. All channels run off a single synced calendar and pricing system, so there's no risk of a double booking, and bookings through our own site carry no platform commission at all.
Our host profile holds Airbnb's Superhost status, which is re-earned every three months on guest ratings, response times and cancellation record, and the London properties on this page all hold Guest Favourite status, a badge Airbnb awards to a small share of listings judged against everything else in their area. Ratings drive search placement, which drives occupancy, so a slipping score costs an owner money before it ever shows up as a complaint. Cleaning consistency and guest response times are the two things that move it, and both are handled in-house.
On full management we take a share of the revenue the property generates, paid from the same pot you're paid from in the same month, so a quiet month costs us as much as it costs you. There's no flat monthly fee. Cleaning, linen and consumables come out of the property's revenue rather than being invoiced to you. Setup costs like photography or furnishing are separate and agreed in writing before anything is spent. You'll have the exact figure for your property before you sign anything.
On full management, you block the dates and we work around them. Give us as much notice as you can and it costs you very little; block a peak weekend at short notice and you're giving up a booking, which we'll tell you at the time. On fixed rent it works differently: the property is leased to us, so owner use is agreed up front and written into the terms.
We do. Enquiries, screening, check-in, the 11pm message about the door code, the complaint about the neighbour's building work, the review afterwards. You don't get given a guest's number and you're not on an escalation chain.
We screen before accepting a booking, which prevents most of it. When something does happen, we deal with it: assess, document, claim where a platform's protection applies, and get it repaired before the next guest arrives. You're told what happened and what it cost, after it's sorted.
The properties that work best in London are well-located, in decent condition, and in a building where short-letting is permitted by the lease or freeholder. If yours isn't a fit, we'll tell you on the first call. We turn down more properties than we take on.
One short call, a proper assessment of the actual property, and a realistic number. Then you decide, including deciding not to.