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Managed takeover

The property’s fine. The management isn’t.

You’re already short-letting and it isn’t working: soft occupancy, reviews slipping, an agent who’s stopped replying, or a number that never quite matches what you were promised. We take over existing properties and fix what’s actually wrong.

See how full management works

White stucco entrance and front steps of a west London building we operate in

Where your property gets listed

  • Airbnb
  • Booking.com
  • Vrbo
  • Hotels.com
  • Expedia
  • Google Vacation Rentals
  • Infinity Stays

One calendar, one pricing system, updated everywhere at once. And booking direct with us carries no platform commission at all.

Which of these is happening to you?

If your reviews are slipping, it’s almost certainly cleaning.

We put our own cleaners on the property and they photograph it at the end of every turnaround. Every one, on your record. Within a few weeks you’ll know whether the standard is holding, and so will we, rather than finding out from a three-star review six weeks later.

  • Bedroom made up after a turnaround, with fresh towels laid out
    Bedroom
  • Bathroom after a clean
    Bathroom
  • Kitchen after a clean
    Kitchen
  • Living room after a clean
    Living room

What happens when we take one on

Kettle and toaster on a freshly cleaned kitchen counter in one of our apartments
  1. The review, before you commit to anything

    Send us the listing link. We’ll come back with what we think is holding it back (pricing, presentation, ranking, reviews, operations) and what we’d change first. Free, and yours to keep whether you work with us or not.

  2. The handover

    We work around your existing agreement and its notice period, take on the live bookings, and make sure no guest is affected by the change. You don’t cancel anything.

  3. The rebuild

    Listings rewritten and re-photographed where it’s needed, pricing rebuilt, cleaning and turnaround standards reset, guest communication brought in-house to us.

  4. We run it

    Full operational management from that point. You watch it live whenever you want to look.

The things that move the numbers fastest

  1. Pricing that actually changes

    Daily, against real demand rather than a default setting

  2. The listing rebuilt

    Photos, title, description, the details platforms rank on

  3. Cleaning to a fixed standard

    Inspected, consistent, the root of most review problems

  4. Response times

    Fast replies affect both guest experience and platform ranking

  5. Direct bookings

    A booking site and repeat guests, so not every night pays commission

Bedroom of the Maida Vale two-bedMaida Vale

A property we took over

+35%

Average nightly rate, since the takeover

A two-bed in Maida Vale. Under its previous management it had decent reviews and decent occupancy, but nightly rates that hadn’t moved since the listing went up. Nothing was broken; it just wasn’t being priced. We repriced, relisted and repositioned it. Since the takeover, the average nightly rate is up 35%, review volume is up with it, and the account reached Superhost. The property didn’t change. What it earns did.

Past performance for a specific property; yours will differ.

The questions landlords actually ask

I’m still under contract with my current manager. Can I even talk to you?

Yes. The review costs nothing and commits you to nothing. Plenty of owners get one, then decide what to do at their next break point. We’ll work around whatever notice you’ve got.

Will my existing bookings be affected?

No. They transfer across and the guests are handled as normal. Changing manager isn’t visible to anyone who’s already booked.

What if my property just isn’t as good as I was told?

Then we’ll say so. Some properties are underperforming because of the management and some because of the property or the location. The review tells you which, and if the honest answer is that it’s near its ceiling, you’ll hear that from us.

What do you charge?

Same as full management: a share of what the property earns. Numbers at the review, once we’ve seen it.

A balcony at dusk outside one of the apartments we operate

Send us the listing. We’ll tell you what’s wrong with it.

A free performance review: what’s holding the property back, what we’d change first, and a realistic view of what it should be earning. No obligation. We’ll call you first to walk you through it, then send you the review.

You’ll get a profit and loss, not an estimate. What we think the property earns across a full year, what it costs to run properly, and the figure that actually reaches you. Not a gross number with the costs left out.

Request a property assessment